Cashback Policy

01How cashback works

When you buy from a retailer through a VOUCHPOINT link, the retailer pays us a commission. We pass part of it to you as cashback. Because the money comes from the retailer, cashback depends on the retailer tracking and confirming your purchase.

02Eligibility

A purchase is eligible for cashback when all of the following are true:

• You clicked a VOUCHPOINT offer link immediately before the purchase, and completed it in the same session.
• You followed the conditions on that offer, including any rules on products, payment methods and coupon codes.
• The retailer tracked the purchase and credited it to VOUCHPOINT.
• The order was not cancelled, returned, exchanged or left undelivered.
• You meet the eligibility requirements in our Terms.

Cashback is usually calculated on

The final order value the retailer reports to us. This normally excludes taxes, shipping, convenience and gift-wrap fees, and any part paid with gift cards, store credit, wallets or rewards points. Where an offer's terms say otherwise, the offer's terms apply.

03Tracking

The retailer uses a cookie or similar technology to link your purchase to our click. Tracking can fail if cookies are blocked or cleared, if you use an ad blocker, a private window or another cashback or coupon site or extension, or if you leave the retailer's site and come back without clicking our link again.

Retailers usually report purchases within a few hours to a few days. Tracking depends on the retailer's systems, so we cannot guarantee that every purchase will track. Read our tracking tips.

04Statuses

05Approval

Retailers confirm purchases only after their return or cancellation period has ended and they have checked the order. How long this takes is decided by the retailer, not by VOUCHPOINT, and can range from a few weeks to a few months. Where a retailer shares its usual confirmation time, we show it on the offer.

Cashback is approved only after the retailer confirms the sale. We may also hold cashback for review if we see signs of misuse.

06Declined cashback

Cashback may be declined or reversed if:

• The order was cancelled, returned, exchanged, refunded or not delivered
• The order broke the offer conditions, for example by using a coupon code not listed on the offer
• The retailer did not credit the sale to VOUCHPOINT, or later reversed the commission
• The purchase was fraudulent or broke our Terms

If you return only part of an order, cashback is reduced to match the items you kept.

07Missing cashback claims

If a purchase has not appeared after 7 days, you can send a claim. Claims must be sent within 30 days of the purchase date. Please include:

• The store name and order ID
• The order date and the amount paid
• A copy or screenshot of the order confirmation
• The email address you use with VOUCHPOINT

Send your claim through our contact form or to support@vouchpoint.in. We will pass it to the retailer, which makes the final decision. Not all retailers accept missing claims, and investigations can take several weeks.

08Withdrawal

• Method: withdrawals are paid only by UPI.
• Minimum: your approved balance must be at least ₹100.
• Ownership: the UPI ID must be registered in your own name.
• Accuracy: you are responsible for entering the correct UPI ID. If a payment fails or is reversed, the amount returns to your available balance.
• Verification: we may ask you to verify your identity or purchases before paying.
• Only approved cashback: pending cashback cannot be withdrawn.

09Rate changes and expiry

Rates can change when retailers change the commission they pay us. The rate that applies is the one in force at the time of your purchase, as reported by the retailer. If an account stays inactive for a long period, we will contact you before taking any action on its balance.

10Questions

Email: support@vouchpoint.in
Address: VOUCHPOINT, Tronglaobi Tidim Road, Manipur, India
Or use our contact form.